Engineering incident knowledge platform
Every problem your company solves once should never need to be solved from zero again.
RootCause turns scattered fixes — Slack threads, personal notes, Jira comments, a teammate's memory — into a permanent, searchable engineering knowledge base.
Six months later, it happens again.
A developer fixes a production issue — API returning 500s, root cause: exhausted database pool, solution: raise the limit and add monitoring. Then someone leaves, and the next time it strikes, your team debugs it from zero. Again. For five hours.
RootCause makes the second time a one-minute search.
// past incident found
Title: API returning 500 errors
Cause: Database connection pool exhausted
Fix: Raise pool limit + add monitoring
A structured record for every incident
Root cause analysis
What happened, why, the impact, and how to prevent it. Repeatable format every time.
Investigation timeline
Chronological events from first report to resolution, so the story is never lost.
Solutions, temp + permanent
Distinguish the immediate workaround from the real fix that closes the gap.
Service catalog
Register your systems and see rollups: total incidents, criticals, last issue.
Full-text search
Find the fix in seconds. Search across titles, descriptions, and root causes.
Reports
Auto-generated monthly summaries — totals, resolution times, most-affected services.
RootCause is not a bug tracker.
Jira tracks tasks. Sentry tracks errors. RootCause tracks engineering knowledge.